+447711076322 info@nbgcare.co.uk
Sheepbridge Lane, Rossington, Doncaster, DN11 0EZ
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Privacy Policy

Last updated: February 2026

1. Introduction

Chestnut Rise Nursing Home, operating Chestnut Rise Nursing Home, is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make an enquiry, or interact with our services.

Chestnut Rise Nursing Home is the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our registered address is Sheepbridge Lane, Rossington, Doncaster, DN11 0EZ.

2. Information We Collect

We may collect and process the following types of personal information:

  • Contact information: your name, email address, telephone number and postal address when you submit an enquiry or contact form.
  • Enquiry details: the type of care you are interested in, details about the person requiring care, and any messages you send us.
  • Technical data: your IP address, browser type, operating system and pages visited, collected automatically via server logs.
  • Cookies: small text files stored on your device to improve your browsing experience (see Section 7 below).

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide information about our care services.
  • Process admissions enquiries and arrange visits to Chestnut Rise Nursing Home.
  • Communicate with you about our services, events and news (only with your consent).
  • Improve our website and the services we offer.
  • Comply with legal and regulatory obligations.

4. Legal Basis for Processing (GDPR)

We process your personal data on the following legal bases:

  • Consent: where you have given us explicit consent to process your data, for example by submitting an enquiry form.
  • Legitimate interests: where processing is necessary for our legitimate business interests, such as responding to your enquiries and improving our services, provided these interests do not override your rights and freedoms.
  • Legal obligation: where we are required to process your data to comply with applicable laws and regulations.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected. Enquiry and contact form data is typically retained for up to 24 months. Technical server logs are retained for up to 12 months. If you become a resident or their representative, different retention periods may apply in accordance with healthcare regulations.

6. Your Rights

Under the UK GDPR, you have the following rights:

  • Right of access: to request a copy of the personal data we hold about you.
  • Right to rectification: to request correction of inaccurate or incomplete data.
  • Right to erasure: to request deletion of your personal data in certain circumstances.
  • Right to restrict processing: to request that we limit how we use your data.
  • Right to data portability: to receive your data in a structured, commonly used format.
  • Right to object: to object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us using the details in Section 9 below.

7. Cookies

Our website uses essential cookies to ensure the proper functioning of the site, including session management and security (CSRF) tokens. These cookies do not track your browsing activity across other websites. We do not use advertising or tracking cookies. By continuing to use our website, you consent to the use of these essential cookies.

8. Third-Party Services

Our website may contain links to third-party websites, such as Google Maps. These third-party services have their own privacy policies, and we are not responsible for their content or practices. We use Google Fonts to display typography on our website; Google may collect usage data in accordance with their own privacy policy.

9. Contact Us About Your Data

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a complaint about how we handle your personal information, please contact us:

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled inappropriately. The ICO can be contacted at ico.org.uk.